FAQ

What happens to event information when there is no network connection?
We have retry logic in place for situations with no network connection. Events (logs/moments/crashes) are added to a queue and when the connection is restor...
Mon, Aug 21, 2023 at 12:40 PM
Once background session collection is disabled how long afterwards will Embrace continue to collect background sessions?
You should expect a significant decrease in the sessions collected for a particular app version within the first 24 hours. Embrace may still collect sessio...
Tue, Aug 22, 2023 at 4:16 PM
Why is Embrace reporting more crashes than Apple?
There will always be a difference between Embrace and the App Store since the App Store will only track sessions & crashes for those users who opt-in. T...
Fri, Aug 25, 2023 at 12:41 PM
Why is Embrace reporting more crashes than Firebase Crashlytics?
Embrace does not sample data, often resulting in more crashes being captured. Embrace collects sessions for every user, while Firebase does not.
Fri, Aug 25, 2023 at 12:51 PM
How can I prevent specific string obfuscations with DexGuard and Embrace for my Android app?
Add the following into your DexGuard config file to prevent specific string obfuscations with DexGuard. -keepresources string/emb_app_id -keepresources...
Mon, Aug 28, 2023 at 11:07 AM
How is crash_free_session_rate calculated via the Metrics API?
The Embrace Metrics API allows you to query your metrics from Embrace using PromQL. A list of supported Standard Metrics can be found here. Crashes_tota...
Tue, Aug 29, 2023 at 1:07 PM
Does Embrace capture NDK crashes and ANRs?
Yes, Embrace captures NDK crashes and ANRs. To capture NDK ANRs, please reach out to your Customer Success Manager. We have additional functionality in ...
Wed, Aug 30, 2023 at 9:16 AM
After uploading a codeowners file, how recently should I see the tags in the Embrace dashboard?
After uploading a codeowners file, team tags will be visible on the crash list after the next crash occurs. Teams can filter the Crash list by Owners to rev...
Wed, Sep 20, 2023 at 12:30 PM
How to use Embrace breadcrumbs to build better iOS user experiences
Understanding mobile user behavior and tracking events within your app is crucial for delivering a better user experience.  Breadcrumbs, a valuable too...
Wed, Oct 11, 2023 at 3:44 PM
How does the Embrace Android SDK determine low power mode?
We determine low power mode through Android’s PowerManager. We listen for changes using a BroadcastReceiver, relying on the system’s save mode status.
Mon, Nov 20, 2023 at 1:20 PM

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