FAQ

Does Embrace automatically count a moment as abandoned if the user backgrounds the app?
Moments are independent of whether or not the app is in the foreground or background.  If the app is backgrounded and the moment still completes it...
Sun, Jul 18, 2021 at 7:01 PM
How can I use session properties?
Session properties are one way to annotate a session and can be used to segment and filter your data. The default limit for session properties is 10. In SDK...
Mon, Mar 13, 2023 at 3:01 PM
How do screenshots work?
Screenshots are not enabled by default. You may enable them for slow moments (e.g. Startup), Error Logs, and Warning Logs. Screenshots allow you to see exac...
Wed, Jul 20, 2022 at 7:16 PM
Does Embrace integrate with Jira?
Yes! An Admin can connect your organization's Jira instance to create and link issues to tickets manually. We do not support the ability to create Jira ...
Thu, Nov 9, 2023 at 4:09 PM
Are there any limits with logs?
There is a 128-character limit for messages.  There is a 10 property per log limit.  There is a 256-character limit for properties.  There are default lo...
Wed, Jan 4, 2023 at 8:14 AM
Can I export User Timelines?
Yes, you can export a User Timeline.  When on a user timeline, click "Export PDF" in the top right corner.
Thu, Mar 10, 2022 at 6:11 PM
What is the difference between a user persona and a session property?
Both user personas and session properties are custom additions to an integration. User personas are attributes that describe a user, whereas session propert...
Mon, Mar 13, 2023 at 3:03 PM
How far back can I access data?
The standard Embrace plan allows you to access aggregated data in the last 30 days (in up to 14 day ranges), and user session replays for the last 14 days. ...
Wed, Sep 8, 2021 at 8:31 AM
What does disk used refer to on the session timeline? Is it RAM?
The disk used on the Embrace timeline refers to storage; i.e. how much total space is used on the device.  We do not display RAM.
Wed, Sep 8, 2021 at 8:32 AM
What is the difference between breadcrumbs and logs?
Logs and breadcrumbs are both custom additions to an integration.  Logs are heavier than breadcrumbs. We recommend having no more than 20 logs and 100 bread...
Thu, Dec 14, 2023 at 1:45 PM

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