FAQ

When exporting custom moment-related metrics, how can I obtain the median duration, or 99th or 95th percentile?
*To utilize the Custom Metrics API, please contact your CSM or support@embrace.io.  We do not provide any percentile metric, just the aggregate duration...
Tue, Feb 6, 2024 at 8:15 AM
What does the airplane icon mean under Session Information?
The airplane icon - "1 in flight"- refers to session data; specifically, the session is either ongoing or being processed. You will likely not see...
Wed, Feb 7, 2024 at 1:00 PM
Can I send Embrace alerts to Google Chat or Microsoft Teams?
Yes! To send Embrace alerts to Google Chat or Microsoft Teams, use an integration tool like Zapier, Make, etc., or create a custom script to map the alerts....
Wed, Feb 28, 2024 at 8:53 AM
How Are Log Messages Wildcarded?
Log wildcarding works similar to network wildcarding, but rather than splitting on “/”, we split on spaces, and then we look for common prefixes. So ...
Thu, Mar 7, 2024 at 8:17 AM
What does the error: Destinations: required for "type" slack_org. mean?
When editing an alert configured to send to a slack channel, you will come across the above message if you previously removed the slack channel the alert ...
Mon, Mar 25, 2024 at 1:36 PM
Why do I see the crash description: Missing frame that shows where the crash occurred?
If you are see "Missing frame that shows where the crash occurred" under Crash Details, please check the CRASH_REPORT_PROVIDER setting in your c...
Mon, Apr 8, 2024 at 8:30 AM
Why can I not select a Data Destination after creating a custom metric?
If you cannot select a listed service provider, confirm that a Data Destination was added via Integrations - Data Destinations. If a Data Destination i...
Thu, Apr 4, 2024 at 8:19 AM
Does the field "Alert Name" have a character limit?
The Alert Name field has a character limit of 255 characters. 
Fri, Jun 7, 2024 at 11:21 AM
When setting up SSO, why do I see an "Invalid entryID" error message?
We require the entity ID to be a valid URL to make sure that your entity ID is globally unique. You can read more about it here: https://spaces.at.internet2...
Tue, Aug 20, 2024 at 10:41 AM
Does the metric User Count count User or Embrace IDs?
The metric User Count in custom dashboards, is calculated using the count of Embrace IDs. 
Fri, Aug 23, 2024 at 1:05 PM

Can't find what you're looking for?

Let us help you right now!