FAQ

Why do I have high incomplete rates for a moment I've implemented?
All moments need a start and end event in order to be completed.  Sometimes users can navigate multiple ways through a moment and end up in different places...
Wed, Sep 8, 2021 at 8:40 AM
What is a user termination?
A user termination is when the user force quits the app (for example, on iOS it is when the user swipes up to quit the app or closes the app in the task swi...
Wed, Sep 8, 2021 at 8:44 AM
How can I define custom app IDs for different build types?
See this section on how to configure different app IDs. https://embrace.io/docs/android/features/configuration-file/#custom-settings-for-build-types-flavors...
Wed, Sep 8, 2021 at 8:46 AM
Does Embrace work with Buck / OKBuck?
Not currently. Please contact us at support@embrace.io or on Slack if you would like to request support.
Wed, Sep 8, 2021 at 8:46 AM
Am I able to change the threshold for a moment (different than 5s)?
By default moment thresholds are 5 seconds. This means that if a moment takes longer than 5 seconds to complete, it will be marked as slow. If you want to ...
Wed, Sep 8, 2021 at 10:13 AM
How long do we retain data?
14 days; 30 days for an additional cost David edit: For the basic plan, we retain 14 days of user timelines and 30 days of aggregated data in the dashboard....
Wed, Sep 8, 2021 at 10:15 AM
When are breadcrumb timestamps created?
For iOS and Android, a breadcrumb timestamp is generated when the breadcrumb was created on the device, not when it reaches the server.
Mon, Feb 7, 2022 at 3:37 PM
How many Widgets are supported in a dashboard?
Currently, we support up to 20 widgets in a dashboard.
Mon, Feb 7, 2022 at 3:37 PM
What time zone is the Embrace platform using?
All sessions, logs, dashboards, interaction timestamps, etc. are in the UTC time zone. 
Tue, May 31, 2022 at 8:57 AM
Why do I see "No Insights Available", after setting up my first party domains?
When we calculate insights there must be at least 100 network calls to that endpoint, otherwise we hide it to prevent noise.
Mon, Feb 7, 2022 at 3:37 PM

Can't find what you're looking for?

Let us help you right now!