FAQ

How can I measure Bluetooth connection with Embrace?
As of July 2022, we do not track BT connectivity. For stability tracking, we recommend using breadcrumbs to track normal BLE events and then error logs to t...
Sun, Jul 17, 2022 at 7:28 PM
How is the Embrace ID generated?
The Embrace ID is tied to the actual device and is a randomly generated number. We do not rely on the actual device ID, IDFA, IDFV or anything PII-related. 
Sun, Jul 17, 2022 at 7:29 PM
Why is a normal Moment gray vs blue in a session timeline?
If a normal Moment is gray that means that the timestamp of the device indicated that the moment is being started in the background vs. if the Moment was bl...
Tue, Jul 26, 2022 at 6:51 PM
When is a network call considered slow?
If a network call takes > 500 ms, we will categorize this as a slow call. The network call will be highlighted in yellow in the Session Timeline. 
Tue, Jul 26, 2022 at 6:46 PM
What sessions are included in the Crash-Free metrics?
On the Crash Summary page, the Crash-Free Sessions and Crash-Free Users percentages include background and foreground sessions in the calculation.  To e...
Wed, Sep 21, 2022 at 1:30 PM
How are session property keys and session property values tied together?
Session properties are custom additions to an integration that help describe a session. They are assigned upon session start.  If you select a session p...
Tue, Jul 26, 2022 at 6:49 PM
Can I stop and start sessions manually?
You can end but not start sessions manually using our public API. Embrace.getInstance().endSession() or Embrace.getInstance().endSession(boolean clearUs...
Tue, Aug 16, 2022 at 3:10 PM
Does Embrace support Hermes for React Native?
Yes, we support Hermes in Embrace Android SDK versions 5.5.0 and above. Please ensure that you are using at least version 0.60.4 of React Native when utiliz...
Tue, Aug 16, 2022 at 3:05 PM
Why am I no longer receiving Daily Digest Emails?
If you select unsubscribe on a daily digest email, you will stop receiving daily digest emails for all apps in your organization.  Instead, to unsubscri...
Tue, Aug 16, 2022 at 3:04 PM
Can Embrace identify if a user cannot access a part of an app because of a firewall?
Yes! This can show up in a number of ways depending on the firewall setup. For example, on the Network Monitoring page, you might see failed/blocked network...
Tue, Aug 16, 2022 at 3:05 PM

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