FAQ

Can Embrace distinguish if a user changes connectivity during a session?
Yes! To determine if a user switched from wifi to WAN or vice versa during a session, use the filter on the User Sessions or additional session outcome page...
Thu, Mar 10, 2022 at 2:49 PM
How does Embrace define CPU pegging?
CPU pegging occurs when 80% of CPU is used on Android and 90% of CPU is used on iOS.
Mon, Mar 21, 2022 at 12:03 PM
Does Embrace support Mac Catalyst?
Currently, we do not support Mac Catalyst. If you believe that your organization would benefit from us supporting Mac Catalyst, please reach out to support@...
Mon, Mar 21, 2022 at 11:55 AM
Is there a way to view all bad / failed endpoints?
Yes! On the "Issues" tab, click on "Bad Endpoint" on the far right and then select the bad endpoint. All the endpoints displayed are net...
Tue, Mar 29, 2022 at 4:47 PM
How do I set the latest release, top versions, and hide versions?
From the Settings page, you can configure app versions in one location and have them take effect throughout the Embrace dashboard. These include: Setting ...
Tue, Mar 29, 2022 at 4:46 PM
Does Embrace support Webhooks?
Yes, we do! Teams can receive alert notifications via webhooks, which enables easy integrations with services like PagerDuty, Microsoft Teams, and more.  ...
Thu, Apr 21, 2022 at 6:56 PM
Why is an alert triggering after I applied an exclusion?
If this happens, the first thing to do is to verify that the exclusion was set up properly. Under "Manage Alerts" select the pencil icon t...
Wed, May 11, 2022 at 8:33 AM
How does Embrace create a device ID?
It is purely an internal ID that is locked to the app and deletes when the app is removed from the device 
Thu, Jun 23, 2022 at 8:59 AM
What is the App Health Metric?
The App Health metric is the percentage of sessions that do not contain a crash or error log. It’s a great way to monitor the overall stability of your appl...
Sun, Jul 17, 2022 at 7:30 PM
How do we look at CPU usage?
We look at CPU usage in isolation. We do not couple CPU usage with memory usage spikes when the CPU is being spun hard. 
Sun, Jul 17, 2022 at 7:27 PM

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